Shipping policy
Last Updated: July 20, 2026
Processing Time
Orders are typically processed within 2 business days of purchase. Orders placed on weekends or holidays will begin processing the next business day.
Shipping Rates & Free Shipping
We offer free standard shipping on all orders of $50 or more within the contiguous United States. Orders under $50 are subject to a calculated shipping rate at checkout.
Shipping Carriers & Delivery Estimates
We ship via third-party carriers and provide tracking information for every order once it ships. Estimated delivery times vary by destination and are provided as estimates only — actual delivery dates may vary due to carrier delays and other factors outside our control.
Domestic Shipping
We currently ship to addresses within the United States.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information.
Shipping Accuracy
Please ensure your shipping address and any delivery instructions are accurate at checkout. U Chocolate is not responsible for orders delayed or misdelivered due to incorrect address information provided by the customer.
Risk of Loss
Risk of loss and/or damage to products passes to you upon delivery. Please inspect your order upon arrival — if there's an issue, refer to our Refund Policy for next steps.
Weather & Perishability Notice
Because our cacao butter and chocolate products can be sensitive to heat, packages may occasionally arrive with minor melting or reshaping during warmer months or extended transit. This does not affect product quality or usability. From April to October, we include ice packs in the boxes to avoid the products from melting. If you're concerned about shipping conditions in your area, contact us before ordering at hello@u-chocolate.com.
Questions?
Contact us at hello@u-chocolate.com for any shipping questions or concerns.