Refund policy
Last Updated: July 20, 2026
Our Policy
At U Chocolate, we want you to love what you order. Because our products are perishable food items, all sales are generally final. That said, we stand behind the quality of what we ship.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of the delivery date at info@u-chocolate.com, including:
- Your order number
- A description of the issue
- Photos of the damaged/incorrect item(s) and packaging
At our sole discretion, we will offer a replacement, refund, or store credit for qualifying issues. We reserve the right to request the return of the product, or photographic documentation, before issuing a resolution.
Non-Returnable Items
Because our products are consumable food items, we cannot accept returns of opened, used, or non-defective products for hygiene and safety reasons.
Order Cancellations
Orders may be canceled or modified only before they have entered fulfillment. Once an order has shipped, it cannot be canceled. Contact us as soon as possible at hello@u-chocolate.com if you need to change or cancel an order.
Subscription Orders
If you're enrolled in a U Chocolate subscription:
- You may modify or cancel your subscription anytime from your account.
- Changes or cancellations for an upcoming shipment must be made before the 20th of the prior month.
- Amounts already charged prior to cancellation are non-refundable.
See our full Terms of Service for complete subscription terms.
Refund Processing
Approved refunds will be issued to your original payment method within [X] business days. Please note your bank or card issuer may take additional time to post the refund to your account.
Questions?
Reach out anytime at hello@u-chocolate.com — we're happy to help make it right.